• Serve as the primary point of contact for a portfolio of suppliers, fostering trust and ensuring a consistently positive customer experience. • Regularly communicate with customers to understand their needs, goals, and challenges. • Conduct no less than 4 onsite business reviews per quarter to ensure clients derive value from Parachute solutions. • Monitor customer usage and proactively address any issues or concerns that may arise. • Collaborate with internal teams to resolve client challenges and enhance client satisfaction. • Develop strategies to ensure customer retention and reduce churn. • Identify opportunities to upsell or cross-sell additional products and collaborate with internal sales teams to meet customer needs. • Train and support customer SSRs on clinician activation activities. • Track and analyze key account metrics, such as usage data and renewal rates. • Partner with marketing, sales, and product teams to deliver a seamless customer experience. • Share client feedback to inform product development and enhance service offerings. • 40% travel is required.