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Role Description

Be part of the tremendous growth opportunity in design and manufacturing solutions by joining the Customer Success team at Hawk Ridge Systems. As an industry leader for SOLIDWORKS and the Dassault Systèmes 3DEXPERIENCE platform, we are seeking a driven and customer-focused Customer Enablement Specialist who thrives on activation, engagement, and delivering measurable customer outcomes.

• Drive SaaS activation, engagement, and adoption for assigned subscription customers
• Partner with Account Managers to increase value realization, communication, and customer satisfaction
• Set up and lead onboarding meetings to facilitate activation and product adoption
• Manage activation and sales pipelines while forecasting weekly progress
• Track monthly, quarterly, and annual quotas and team metrics within CRM systems
• Respond to customers in a timely and professional manner
• Provide non-technical customer support and conduct HRS benefit discussions
• Support adoption of 3DEXPERIENCE, SolidProfessor, and A3D voucher programs
• Collaborate cross-functionally with Sales, Customer Success, and internal teams to deliver exceptional service
• Maintain accurate CRM documentation and activity logging
• Assist in achieving departmental quotas and goals
• Provide coverage and support for team members when needed
• Demonstrate efficiency in time management, calls, and activation strategy execution

Qualifications

• 2+ years of B2B technical sales or customer-facing experience
• Must be willing to work 8am - 5pm Central or Pacific Time Zone
• Proven track record of meeting or exceeding sales or activation targets
• Professional, assertive, and persuasive communication skills and the ability to build relationships across all levels
• Ability to forecast sales goals and SaaS activations using analytics
• Strategic thinking and planning skills aligned with customer success initiatives
• Self-starter who takes initiative and executes tasks without constant supervision
• Strong organizational, time management, and multitasking skills
• Ability to understand and clearly articulate product value across industries and verticals
• Outstanding problem-solving skills and the ability to navigate conflict
• Ability to remain focused and professional while solving complex customer issues
• Strong computer proficiency, including CRM systems, Microsoft Office, and digital communication tools
• College degree preferred but not required

Benefits

• Excellent Medical, Dental, Life Insurance, Long-Term Disability Insurance, an Employee Assistance Program (EAP), and wellness initiatives
• Competitive Compensation Plan
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick Time and Holidays, your Birthday off, an Impact & Inclusion Day of your choice, as well as Paid Parental Leave and Community Service days off
• Outstanding Training, Onboarding, Mentoring, and Coaching
• Amazing growth opportunities with unlimited potential for Career Development
• Work at a fun, successful, growing 25+ year-old company with a team-focused culture
• Work/Life Balance with flexibility to succeed in a dynamic environment