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Role Description

Are you passionate about empowering customers to unlock the full potential of Airtable, especially its cutting-edge AI features? As a Senior Base Optimization Specialist, you’ll play a pivotal role in post-sales customer success, directly engaging with users to resolve technical and operational challenges, accelerate adoption, and drive satisfaction. This is a unique opportunity to leverage your technical expertise, consultative mindset, and adaptability in a fast-evolving environment—making a tangible impact on how organizations, especially in higher education, transform their workflows with Airtable.

• Conduct direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities.
• Guide customers through complex implementations, automation workflows, API integrations, and database optimizations.
• Proactively identify and address adoption barriers, accelerating customer success and platform utilization.
• Maintain a high standard of customer satisfaction (5.0 CSAT) and productivity (>70% occupancy) through efficient case management.
• Continuously learn and master new Airtable features and AI functionalities, staying ahead of product updates and emerging use cases.
• Collaborate with internal teams to share customer insights and contribute to product and process improvements.

Qualifications

• Experienced in higher education or similar environments, with a strong understanding of institutional workflows and challenges.
• Technically proficient, with demonstrated ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features.
• Skilled problem-solver, comfortable navigating databases, automations, and integrations to deliver effective solutions.
• Self-directed and adaptable, able to independently research and master evolving platform capabilities without extensive formal training.
• Naturally inquisitive and consultative, adept at asking probing questions to uncover root causes and identify opportunities for expanded platform usage.
• Proven track record of delivering exceptional customer experiences, as evidenced by high CSAT scores and successful customer engagements.

Benefits

• Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.
• Our total compensation package includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation.
• For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is: $106,000 — $139,100 USD.
• For all other work locations (including remote), the base salary range for this role is: $96,000 — $125,700 USD.

Company Description

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.