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Role Description

The National Installation Manager’s role will deliver on our promise by developing and managing our Factory Certified Installation program through a network of Factory Certified Installers. This new and exciting opportunity will have an impact on every appliance Sub-Zero Group, Inc. sells in the United States and Canada.

This is a remote position which would oversee a team of 4 Regional Installation Managers throughout the US.

• Team Leadership and Development
  • Lead, coach, and develop a team of Regional Installation Managers responsible for supporting Factory Certified Installation partners within their territories.
  • Oversee hiring, onboarding, training, performance management, and professional development of regional team members.
  • Establish clear expectations, priorities, and accountability while fostering a culture of collaboration and continuous improvement.
• Factory Certified Installation Program Oversight
  • Provide national oversight of the FCI program to ensure consistent execution of installation standards and program requirements.
  • Guide regional teams in monitoring compliance, supporting certification requirements, and reinforcing best practices within the FCI network.
  • Partner with internal stakeholders to evolve FCI requirements in support of installation quality, reduced claims, and improve customer satisfaction.
• Installation Quality & Performance Management
  • Refine, develop, and track key performance indicators related to installation quality, customer experience, and partner performance.
  • Assess installation trends and risks across regions and direct corrective actions where needed.
  • Support regional teams in managing complex or high-impact installation issues and escalations.
• Partner & Stakeholder Engagement
  • Direct regional efforts to build and maintain strong relationships with Factory Certified Installation owners, distribution partners, and internal teams.
  • Collaborate with Sales, Quality, Reliability, Liability, and Business Units to resolve issues and support continuous improvement.
  • Represent the installation organization in cross-functional initiatives impacting product design, installation processes, and customer experience.
• Strategic & Operational Execution
  • Serve as project manager for strategic installation initiatives aligned to enterprise priorities.
  • Optimize the FCI partner network by region in partnership with distribution leadership to best meet customer and market needs.
  • Coordinate national sharing of best practices, lessons learned, and process improvements across regions.
• Training & Continuous Improvement
  • Ensure Factory Certified Installation partners meet training requirements and expectations.
  • Identify national training needs and collaborate with training teams on program development and delivery.
  • Provide feedback on training effectiveness, facilities, and opportunities for enhancement based on field insight.
• Financial & Budget Management
  • Manage installation-related warranty expense in partnership with internal teams.
  • Develop and manage personal and team travel and expense budgets.

Qualifications

• Bachelor's degree in Business, Operations Management, or related field.
• Proven leadership experience managing geographically dispersed teams.
• Strong background in operations, installation, service, or field-based partner networks.
• Demonstrated ability to influence outcomes without direct authority.
• Excellent organization, communication, and problem-solving skills.
• 7 years of experience in an operations management leadership role.

Requirements

• Experience with certified partner or authorized programs.
• Deep understanding of customer experience drivers.
• Ability to lead cross-functional initiatives and drive change to scale.

Benefits

• Competitive compensation based on skills.
• Industry leading health, dental, and vision plans.
• Generous 401 (K) savings and profit sharing.
• On-site UW Health clinic, fitness center, and walking paths.
• Education assistance and internal training programs.
• Electric vehicle charging.
• Maternity & paternity leave.