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Role Description

Are you a compassionate mission-driven Nurse Practitioner looking to make a meaningful impact on the lives of complex medical patients? As a nurse practitioner of the P3 Health Partners National Call Center, you’ll bring hope and healing to patients with complex medical needs. In this full-time role, you’ll be a vital member of an interdisciplinary team, transforming lives and empowering primary care physicians to deliver exceptional care to those who need it most.

The goal of the Call Center is to provide afterhours telephonic or televideo care to P3 Health Partner patients across all P3 markets. The initial planned hours of operation are 5pm-8am, 7 days per week including holidays. The hours of operation and goals can be subject to change as the program expands. During the startup phase, when entering a new market or during other circumstances, visit types may include wellness visits in addition to urgent visits, all through a telehealth platform.

The scope of practice for the call center includes:

• Providing care for non-life or limb threatening urgent or non-urgent concerns
• Triaging to an appropriate level of care
• Patient and caregiver education combined with support and follow-up phone calls

These actions, combined with preventive and timely patient care by the comprehensive care teams, afford emergency department and hospital admission avoidance, which is a known factor in decreasing complications while maintaining a higher quality of life in this subset of patients. Additional activities may be requested pending call center volumes.

Qualifications

• Active and unencumbered nurse practitioner licenses in all states where P3 Health Partners is located
• Current DEA license in all states where P3 is located
• Experience in call center patient care preferred
• Experience in geriatric acute care
• Flexible, self-driven, collaborative and innovative personality

Requirements

• Serve as a positive and collaborative team member
• Uphold high standards of clinical excellence within the call center
• Perform evaluations and provide treatment using sound clinical judgment
• Identify care gaps and communicate recommended interventions to the member’s primary care provider and to the complex care team
• Triage to appropriate level of care and manage non-life or limb threatening conditions
• Collaborate with interdisciplinary teams using data-driven clinical tools to support coordinated, value-based care
• Collaborate with the Regional Clinical Medical Director or designee when assistance in clinical decision making is identified
• Communicate opportunities to advance the clinical model
• Educate P3 team members when necessary
• Educate patients, their families and caretakers on health maintenance, chronic disease management, medications, and preventive care
• Confidently use technology and evidence-based medicine to guide care planning and decision-making
• Ensure patient privacy and adherence to all HIPAA regulations and standards for handling PHI
• Participate in quality improvement initiatives, documentation audits, and other activities that support clinical excellence and operational efficiency
• Maintain compliance with required trainings, timely chart closures, chart queries, meeting attendance, email responses and other requirements
• Serve as a positive and collaborative leader and team member
• Maintain a license and DEA certificate in good standing
• Role model the P3 Health Partners core values