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Role Description

Responsible for all areas of enrollment, group information and researching with response to all inquiries related to member, employer, and eligibility. Provides quality service and customer satisfaction through accurate entry of data and communication to internal and external customers.

Qualifications

• High school diploma or equivalent
• Customer Service - 1 year
• No specific certification or licensure requirements

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Company Description

Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.

• Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals.
• We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services—all to help our members improve their health.
• Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
• Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity.
• Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!