Agilent Technologies

Premier Laboratory Partner for a Better World

Application Engineer – Expert Level

Application EngineerApplication EngineerFull TimeRemoteTeam 10,001+Since 1999H1B SponsorCompany SiteLinkedIn

Location

Maryland + 1 moreAll locations: Maryland, Pennsylvania

Posted

3 days ago

Salary

$133.1K - $208K / year

Bachelor Degree8 yrs expEnglishAWSAzureCitrixCloudJavaMaria DBOraclePythonSQL

Job Description

• Handling second level support managing, fielding and working to resolve customer submitted Support tickets related to Agilent's enterprise software • Remotely assisting Agilent front-line services teams working with customers on installs, troubleshooting and technical issues with informatics software including database, networking, and chromatography questions as needed • Actively representing the Support team during Presto escalations for heightened situations • Collaborating with Agilent internal teams (Marketing, Sales, R&D) to provide the best solution to the customer • Contributing to growing the Support teams overall shared knowledge base based on situations and findings during customer support tickets

Job Requirements

  • Bachelors or Masters Degree or equivalent
  • 8+ years relevant experience for entry to this level
  • 4+ years’ experience around regulated laboratory environments (e.g., GMP, FDA 2.1 CFR Part 11)
  • Familiarity with Service Desk ticket system, Jira preferred
  • Working knowledge of Agilent Software portfolio (SLIMS, OpenLab CDS, ChemStation, EZChrom and ECM) and reporting modules (OLIR)
  • Laboratory experience in Analytical, Pharma, Biopharma, Genomics, NGS environments are a plus
  • Knowledge of Windows OS, Oracle, SQL, MariaDB, Networking and Active Directory
  • Knowledge/experience with Citrix, Terminal Services, VM, Hyper V
  • Knowledge of programming languages such as Java or Python with demonstrable coding ability
  • Experience with cloud deployments such as AWS and Azure is highly desired

Benefits

  • Eligibility for bonus
  • Stock
  • Benefits

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