Solving for safer
Applications Specialist
Location
United States
Posted
4 days ago
Salary
$75K - $85K / year
Job Description
Role Description
The Applications Specialist is responsible for the implementation, maintenance, and optimization of business-critical software. This role involves troubleshooting technical issues, training staff on best practices, and collaborating with IT teams to ensure applications meet the evolving needs of the organization.
- System Administration: Oversee the day-to-day performance of specific software applications; manage user permissions and system updates.
- Troubleshooting & Support: Act as the Tier 2/3 point of contact for complex technical issues that standard help desks cannot resolve.
- Process Improvement: Analyze how teams use software and recommend workflows to increase efficiency.
- Training & Documentation: Create user manuals, FAQs, and conduct training sessions to ensure high user adoption rates.
- Implementation: Lead or assist in the rollout of new software modules, including data migration and system testing.
- Liaison: Work as the middleman between end-users and software vendors or internal developers to report bugs and request features.
Qualifications
- High School diploma, Associates, or Bachelor's degree in General Studies, IT, or Technology.
- 3+ years of experience working in a Technical or Customer Support environment required.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Requirements
- Technical Proficiencies:
- Platform Expertise: Deep knowledge of specific systems (e.g., Salesforce, SAP, Epic, AutoCAD, or Microsoft Dynamics).
- Data Management: Proficiency in SQL for querying databases or Excel for advanced data manipulation.
- Integration: Understanding of APIs and how different software systems "talk" to one another.
- Soft Skills:
- Analytical Thinking: The ability to look at a workflow and spot the bottleneck before it causes a crash.
- Communication: Translating "developer speak" into plain English for non-technical employees.
- Patience: Teaching someone how to use a new system for the fifth time requires a steady hand.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Job Requirements
- High School diploma, Associates, or Bachelor's degree in General Studies, IT, or Technology.
- 3+ years of experience working in a Technical or Customer Support environment required.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
- Technical Proficiencies:
- Platform Expertise: Deep knowledge of specific systems (e.g., Salesforce, SAP, Epic, AutoCAD, or Microsoft Dynamics).
- Data Management: Proficiency in SQL for querying databases or Excel for advanced data manipulation.
- Integration: Understanding of APIs and how different software systems "talk" to one another.
- Soft Skills:
- Analytical Thinking: The ability to look at a workflow and spot the bottleneck before it causes a crash.
- Communication: Translating "developer speak" into plain English for non-technical employees.
- Patience: Teaching someone how to use a new system for the fifth time requires a steady hand.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
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