Digital Customer Experience. Trust & Safety. AI Services.
VP Client Services
Location
Texas
Posted
5 days ago
Salary
Not specified
Job Description
Job Requirements
- Proven experience in a senior client services role within the BPO industry or consulting organizations.
- Experience leading large scale global contact center operations in a mixed outsourced and in-house environment.
- Strong understanding of transportation, mobility, AV or related industries.
- Proven success with introducing innovations to clients such as automated customer service technology, chatbots, and AI interfaces.
- Strong experience and understanding of workforce management, business intelligence and financials.
- Strategic thinking and problem-solving abilities.
- COPC or Six Sigma certifications or training are a plus.
Benefits
- competitive industry salaries
- comprehensive benefits packages
- wellness programs
- professional growth opportunities
Related Guides
Related Categories
Related Job Pages
More Client Services Representative Jobs
Are you passionate about delivering exceptional client experiences and driving program success? Join Acendas Travel's Program Management team as a Client Services Representative, where you'll manage corporate travel programs for clients with up to $1M in annual spend, build lasti...
Service Delivery Manager
bswiftHelping companies be ready for all their benefits needs, today and tomorrow.
The Service Delivery Manager for Evive is directly responsible for helping bswift deliver an exceptional client experience by supporting employers and their members on our personalized health engagement platform. This role combines client relationship management, technical platfo...
The coordinator will manage customer inquiries via phone, email, and chat, while supporting the Western territory sales team with account management and coordination. Key tasks include processing orders accurately, responding to technical support needs, handling returns, and managing CRM records.
The coordinator will manage customer inquiries via phone, email, and chat, while supporting the Western territory sales team with account management and coordination. Key duties include processing orders accurately, resolving complaints, managing CRM records, and collaborating across departments to meet customer needs.