TaskUs

Digital Customer Experience. Trust & Safety. AI Services.

VP Client Services

Client Services RepresentativeClient ServicesFull TimeRemoteTeam 10,001+Since 2008H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

5 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

• Manage and nurture strategic client relationships to ensure exceptional BPO services delivery. • Oversee partnership with high-profile transportation/mobility client. • Establish vertical strategic plans and initiatives for growth and innovation. • Lead and inspire a team of Client Service Managers and Directors. • Establish and monitor key performance indicators (KPIs). • Collaborate with internal departments to ensure seamless service delivery.

Job Requirements

  • Proven experience in a senior client services role within the BPO industry or consulting organizations.
  • Experience leading large scale global contact center operations in a mixed outsourced and in-house environment.
  • Strong understanding of transportation, mobility, AV or related industries.
  • Proven success with introducing innovations to clients such as automated customer service technology, chatbots, and AI interfaces.
  • Strong experience and understanding of workforce management, business intelligence and financials.
  • Strategic thinking and problem-solving abilities.
  • COPC or Six Sigma certifications or training are a plus.

Benefits

  • competitive industry salaries
  • comprehensive benefits packages
  • wellness programs
  • professional growth opportunities

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