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Role Description

Technical Consultant / Performance Engineer – Healthcare Informatics

This field-based Technical Consultant / Performance Engineer supports the successful implementation and performance of Philips’ radiology imaging solutions by ensuring complex hardware environments are built, configured, and operating as designed. You’ll troubleshoot escalations during implementation, validate system integrity with integrators, and ensure reliable handoff into live clinical environments. Travel is up to 50%.

• Serve as a technical escalation point during system implementations, supporting performance, hardware validation, and resolution of complex issues before customer go-live.
• Partner with internal teams and third-party integrators to ensure servers, storage, networking, and racks are built, cabled, and configured precisely to Philips specifications.
• Troubleshoot hardware and infrastructure issues at the component level (for example: transceivers, fiber cabling, power distribution units, memory, and storage) to ensure system reliability.
• Validate large, complex radiology solution designs from a hardware and infrastructure perspective, ensuring readiness across data center environments.
• Travel to customer data centers as needed to inspect delivered systems, confirm installation quality, and support final technical readiness prior to handoff.

Qualifications

• 5+ years of experience in healthcare information technology or a related technical field, ideally supporting system implementations, deployments, or escalations for radiology, cardiology, or clinical imaging systems in a customer-facing role.
• Enterprise infrastructure expertise (networking, virtualization, server hardware, Windows domains).
• System performance analysis and monitoring (for example, SolarWinds).
• Hands-on troubleshooting of hardware and data center components (servers, fiber cabling, transceivers, power distribution units, and storage such as Dell EMC Isilon or Unity); knowledge of DICOM is preferred.
• Bachelor’s degree in Computer Science, Electrical or Computer Engineering, Biomedical Engineering, Mathematics, or a related field (Master’s degree preferred).
• Analytical, customer-focused professional with strong communication skills and a high level of technical credibility.
• Ability to travel up to 40% while working remotely from a U.S. home office.

Requirements

• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Benefits

• Comprehensive Philips Total Rewards benefits program, which includes:
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement
• And much more.

Company Description

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Additional Information

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.
• Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.