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Role Description

The Revenue Cycle Associate-Self Pay serves as the primary point of contact for patients, insurance companies, and internal departments regarding billing inquiries, account resolution, and payment processing. This role ensures timely and accurate handling of revenue cycle activities to support the organization’s financial health and deliver an excellent customer experience.

• Respond to inbound calls, emails, and messages regarding patient accounts, billing statements, and insurance claims.
• Place outbound calls to patients for collections.
• Review and update patient account information, including insurance coverage and demographic details.
• Coordinate with billing, coding, and collections teams to ensure accurate and timely claim submission.
• Educate patients on billing processes, payment options, and financial assistance programs.
• Document all interactions in the patient account system in compliance with HIPAA and company policies.
• Research and process patient refunds.
• Work within a remote call center environment free from distractions and background noise.
• Exhibit exceptional customer service as a critical factor in all duties performed.

Qualifications

• Strong knowledge of insurance processing of Hospital Claims.
• Strong communication, organizational, and professional skills.
• Ability to communicate and articulate effectively.
• Ability to deescalate difficult calls.
• Critical thinking and problem-solving skills.
• High school graduate or equivalent.
• Minimum of one year working with insurances in the Medical Field with a preference of 3-5 years experience.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Supportive work environment with a collaborative team.
• Comprehensive healthcare coverage.
• Retirement savings plan.
• Paid time off and flexible scheduling options.
• Student loan repayment program.