The specialist must consistently practice a patient-first philosophy while maintaining patient confidentiality per HIPAA regulations and providing exceptional customer service to establish a positive first impression. Responsibilities include correctly identifying and collecting patient demographic information, interacting with departments to schedule and direct patients, performing medical necessity checks, and informing patients about financial account issues.

This role involves coordinating prior authorizations and securing financial assistance to support patient access to specialty pharmacy medications by working with insurance companies and prescribers. Responsibilities also include using pharmacy systems for data management, running test claims, documenting patient status, and assisting patients with adherence over the phone.

This role involves collaborating with clinic teams to provide hands-on patient care, which includes processing prior authorizations, resolving insurance problems, and assisting with financial aid. The liaison will also educate patients regarding pharmacy services and help manage specialty and retail prescriptions.

The Sales Excellence Administrator primarily provides front-line customer service and platform support for instructors, students, and B2B customers using the Pearson Skilling Suite and eCommerce platform. Key duties involve serving as the first point of contact for escalations, troubleshooting technical issues, and maintaining customer service documentation.