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athenahealth

We provide network-enabled services, mobile apps, and data-driven insights to hospitals and medical organizations.

Senior Manager, Membership Operations – R&D

OperationsOperationsFull TimeRemoteSeniorTeam 5,001-10,000Since 1997H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

6 days ago

Salary

$126K - $214K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglish

Job Description

• Lead the strategy and day-to-day delivery of our membership program to drive acquisition, conversion, retention, and revenue. • Help define membership KPIs (acquisition, conversion, churn, LTV), translate business priorities into a multi-quarter roadmap, and set measurable milestones. • Lead end-to-end program execution by coordinating Product, Engineering, Design, Analytics, Marketing, and Ops to deliver features and experiments on schedule. • Proactively identify and resolve inter-team dependencies and program risks; implement escalation paths and contingency plans. • Allocate resources, manage third‑party vendor relationships, contracts, and SLAs to ensure timely, cost‑effective delivery. • Communicate program status, risks, and business impact to senior leadership and sponsors through concise updates and executive presentations. • Maintain operational standards, define repeatable processes (release cadence, change control, post‑mortems), and drive continuous improvement across the membership lifecycle.

Job Requirements

  • 7+ years program or project management experience, preferably in digital media, subscriptions, or monetization products.
  • Demonstrated success owning cross-functional programs that moved subscription or membership KPIs.
  • Experience managing external vendors and complex integrations.
  • Strong analytical orientation — comfortable defining KPIs, interpreting A/B tests, and using data to prioritize work.
  • Excellent written and verbal communication; proven ability to influence senior stakeholders and align teams.
  • Proactive problem-solver with strong organizational skills and experience in risk/issue management.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
  • Tuition assistance
  • Employee assistance programs

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