• Respond to inbound customer inquiries via phone, email, and chat, handling a consistent daily call volume (approximately 60 calls per day) • Educate and guide customer, many of whom are not software-savvy, through Foley’s SaaS platform and processes • Troubleshoot issues and provide clear, accurate, and compliant solutions • Support clients, drivers, and candidates with DOT and FCRA related questions • Review, process, and verify driver, compliance, and employment documentation • Conduct employment verifications and collect required information • Accurately document customer interactions and outcomes in CRM tools, including Microsoft Dynamics 365 • Use phone queues and tools such as Dialpad to manage call flow efficiently • Escalate complex issues appropriately and collaborate with internal teams • Deliver professional, high-quality service that reflects Foley’s brand and commitment to trust