FundView logo
FundView

Providing software and support to local governments that deliver confidence and peace of mind behind every public dollar

Customer Support Specialist – GL/AP, Public Sector SaaS

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 11-50Since 2011Company SiteLinkedIn

Location

Texas

Posted

8 days ago

Salary

$50K - $62K / year

Seniority

Junior

Associate Degree1 yr expEnglishCloud

Job Description

• Provide frontline support to municipal customers using GL and AP features within our software, via phone, email, and our internal ticketing systems. • Troubleshoot accounting-related issues including fund accounting structure, journal entries, approval workflows, vendor management, encumbrances, invoice processing, and payment runs. • Educate users on product functionality, accounting best practices, and system updates. • Collaborate with Product, Engineering, and QA teams to escalate and track complex issues and enhancement requests. • Maintain detailed documentation and contribute to knowledge articles, FAQs, and support training materials. • Assist with onboarding and user training for new customers. • Stay current on public sector accounting standards, compliance requirements, and audit considerations. • Identify recurring themes or support trends and provide insights that influence product improvements.

Job Requirements

  • Associate degree in Accounting or related field (Bachelor’s degree preferred)
  • 1–3 years of experience in General Ledger and/or Accounts Payable operations using cloud-based or enterprise financial systems
  • Understanding of accounting concepts such as fund accounting, chart of accounts, invoice lifecycle, reconciliation, and financial reporting
  • Strong analytical, communication, and troubleshooting skills
  • Ability to translate technical/financial concepts into clear, user-friendly guidance
  • Customer-first approach with experience supporting external clients.

Benefits

  • Health insurance
  • Professional development

Related Job Pages

More Customer Support Jobs

Customer Support8 days ago
Full TimeRemoteTeam 10,001+Since 1980H1B Sponsor

The Patient Access Liaison provides logistical, non-medical educational assistance to patients, caregivers, and site staff regarding therapy access, including educating on coverage, prior authorization steps, and financial support programs. This role involves building relationships with patients and providers to support ongoing compliance and working cross-functionally to facilitate access to medications and resources.

United States
$178K - $201K / year
Customer Support8 days ago
Full TimeRemoteTeam 10,001

The coordinator will collaborate with management to enhance operational processes using data-driven insights and assist in the seamless implementation of new customer accounts and service expansions. This role requires embodying a service-oriented approach while being adaptable and accountable in daily engagements.

Customer ServiceMicrosoft OfficeCommunicationData Analysis
United States
Customer Support9 days ago
Full TimeRemoteTeam 51-200

The Care Navigator is a remote, medically trained professional who provides essential clinical and administrative support to ensure seamless care coordination and an excellent member experience. Leveraging a Medical Assistant background, the Care Navigator supports providers, car...

United States
$16 - $24 / hour
Full TimeRemoteTeam 51-200

The Care Navigator is a remote, medically trained professional who provides essential clinical and administrative support to ensure seamless care coordination and an excellent member experience. Leveraging a Medical Assistant background, the Care Navigator supports providers, car...

United States
$16 - $24 / hour