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Role Description

We are looking for an experienced Community & Engagement Manager to build, launch, and scale Keyfactor’s end-user online community. You will own our community platform end-to-end — from vendor selection and launch to day-to-day moderation, content strategy, and long-term growth and success. You are responsible for creating a vibrant community experience that brings customers together to learn, share best practices, and realize greater value from Keyfactor solutions. This role is both strategic and hands-on, requiring someone who can design a long-term engagement vision while actively managing the daily operations of the community.

In addition to community ownership, you will support Keyfactor virtual customer and advocacy initiatives, including engaging customer champions and third-party review generation. The position can be performed remotely. Applicants must hold Canadian citizenship or U.S. citizenship or U.S. permanent resident status.

Responsibilities

• Build and launch Keyfactor’s customer community, leading vendor selection, platform setup, governance, and go-to-market planning.
• Own day-to-day community management, including moderation, member engagement, and ensuring a high-quality, valuable experience.
• Develop and execute a community growth strategy to drive adoption and engagement across customers, end users, and internal teams.
• Own the community content and engagement strategy, creating programs and experiences that drive participation and long-term stickiness.
• Lead customer workshops and virtual training programs, including product deep dives, in partnership with Product, Customer Success, and technical SMEs.
• Identify and engage customer advocates, supporting references, speaking opportunities, and third-party review generation.
• Partner cross-functionally with Product, Customer Success, and Marketing to align community insights with adoption and customer outcomes.
• Measure and optimize performance, using data and feedback to continuously improve community health, engagement, and impact.

Qualifications

• 5+ years of experience in community management, product marketing, or lifecycle marketing, ideally in B2B cybersecurity.
• Proven experience building, managing, and scaling an owned customer or user community.
• A data-driven mindset, with experience defining success metrics, tracking community health and engagement, and using insights to continuously optimize programs, content, and experiences.
• Strong understanding of community engagement strategies, content planning, and moderation best practices.
• Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
• Strong cross-functional collaboration skills, particularly with Customer Success, Product Management, and Marketing teams.
• Experience supporting customer advocacy programs, including reviews, references, or customer champions.
• A customer-first mindset with a passion for building meaningful, long-term customer relationships.

Compensation

Salary will be commensurate with experience.

Benefits

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Generous paid parental leave globally.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

• Trust is paramount.
• Customers are core.
• Innovation never stops, it only accelerates.
• We deliver with agility.
• United by respect.
• Teams make “it” happen.

Company Description

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.