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Role Description

SageNet is seeking a Director, Retail Solutions & Partnerships to lead retail solution strategy and help guide product direction for our Digital Experience Business Unit across key verticals, including QSR, C Store, and Retail, while also exploring adjacent verticals for expansion. This role serves as a hands-on retail subject matter expert who elevates our credibility with customers, shapes roadmap priorities, strengthens go-to-market messaging, and develops partnerships that extend our reach and capabilities.

• Serve as the Digital Experience Business Unit retail, QSR, and C Store subject matter expert.
• Identify trends, customer needs, and competitive insights to influence portfolio strategy and product roadmap priorities.
• Translate customer experience-driven retail objectives into solution requirements and scalable offerings.
• Partner with Product Management and R&D to validate concepts and ensure solutions are deployable, supportable, secure, and scalable.
• Establish structured Voice of Customer and market feedback loops.
• Act as a front-line executive subject matter expert in strategic pursuits.
• Build credibility with Marketing and Customer Experience stakeholders.
• Collaborate with Sales, Solutions Architects, and delivery teams.
• Provide field-driven feedback that improves win rates.
• Partner with the Head of Marketing and Product Management to refine retail positioning and messaging.
• Contribute to content and enablement assets.
• Identify, evaluate, develop, and manage strategic partnerships.
• Drive alignment across Product Management, Marketing, Sales, Solutions Architects, and R&D.

Qualifications

• 10 or more years of experience in retail, QSR, or C Store operations, retail technology solutions, or multi-site technology deployments.
• Demonstrated success translating customer and market needs into product direction.
• Proven experience supporting complex enterprise sales pursuits.
• Experience building and managing partnerships or alliances.
• Strong communication skills with the ability to engage executive-level stakeholders.
• Ability to travel up to approximately 30 percent as business needs require.

Requirements

• Experience with digital signage ecosystems, including BrightSign and other content management workflows.
• Familiarity with LED deployments, interactive display experiences, and customer analytics.
• Background in managed services, networking, edge computing, and secure remote management.
• Experience working with POS providers or retail systems integrators.
• Demonstrated industry relationships within retail, QSR, or C Store ecosystems.

Benefits

• This position is remote and operates within a collaborative, cross-functional environment.
• Regular virtual engagement with internal teams and enterprise customers.
• Travel up to approximately 30% for strategic customer engagements and industry events.
• Business casual attire when representing SageNet in customer or partner-facing engagements.
• Ability to accommodate varying time zones and occasional early morning or evening meetings.