DEPARTMENT OF ECONOMIC SECURITY

Division of Benefits and Medical Eligibility
Family Assistance Administration (FAA)
Maricopa 1 Customer Care Center
8620 North 22nd Avenue, Phoenix, Arizona 85021

Salary: $27.1409/Hourly ($56,453.07 Annually) 

Grade: 22

Closing Date: March 16, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Manager. The Benefits and Eligibility Manager will manage professional employees and/or supervisors or supervises large, complex support, production, or operations team(s) within a call center environment. This position adapts departmental plans and priorities to address resource and operational challenges. Serves as a manager, which includes planning, directing subordinate supervisors, assigned staff, and interpreting policy.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Must supervise subordinate supervisors but may also supervise other assigned staff. Manage the daily work activities of a program or multiple programs, directly or through subordinate supervisors.
  
• Establishes performance levels, communicating goals and performance expectations, and monitoring and reviewing work to ensure conformance to established policies and procedures, and standards for quality and timeliness.
  
• Participate in statewide service delivery planning, development and implementation to ensure program responsiveness to customer needs within available resources.
  
• Implement new program services and provide feedback regarding proposed changes, compile, analyze and report statistical data, advise administration of potential problem areas.
  
• Attends meetings and serves on advisory committees to enhance the delivery of eligibility/referral specialist services to the agency’s clients.
  
• Provides technical assistance and direction bases on research, analysis and interpretation of program rules and regulations. Conducts and/or coordinates staff training appropriate to program area.

Knowledge of:

• Fundamental leadership practices.
  
• Program development, administration, and service delivery related to the program or programs in the area of responsibility, which may include employment services, eligibility, provider and/or social services.
  
• Program services used to conduct quality control reviews.

Skills in:

• Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.

Ability to:

• Resolve program relates issues.
  
• Provide technical assistance to staff.
  
• Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders.
  
• Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.

The ideal candidate for this position will have:

• Two years of supervisory level experience performing eligibility work with FAA systems.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
  
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions regarding this career opportunity, please contact Cristal Rodriguez at Crirodriguez@azdes.gov. 

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Crirodriguez@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.