We use decades of strategic expertise to help clients reach, engage, and retain data-driven audiences.

Director, Client Strategy – Development

DirectorDirectorFull TimeRemoteTeam 1-10H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

47 days ago

Salary

Not specified

English

Job Description

• Serve as the final owner of strategic client relationships and long-term account health. • Build and maintain trusted executive-level relationships, including engagement with boards, committees, and senior member leadership. • Lead strategic client discovery, annual and multi-quarter planning, and executive reviews. • Own client outcomes and act as the escalation point for complex, high-risk, or sensitive matters. • Apply deep experience advising trade associations, advocacy organizations, or membership-based clients operating in policy- or issue-driven environments. • Own mid- to long-term client strategy (multi-quarter to annual horizons). • Balance client ambition with delivery feasibility and internal capacity planning. • Serve as Pod Lead, accountable for defining workflows, delivery standards, prioritization, and resource allocation across client portfolios. • Translate client goals into multi-quarter roadmaps aligned to Statara’s Data, Insights, and Activation capabilities. • Ensure consistent, high-quality service delivery across pods through governance, performance oversight, and continuous improvement. • Partner with cross-functional leaders to optimize delivery models and scale best practices. • Own organic revenue growth, including renewals, upsell, cross-sell, and expansion opportunities. • Lead renewal strategy, pricing discussions, scope expansion, and commercial negotiations. • Identify new revenue opportunities and shape solution alignment in partnership with Business Development. • Oversee pipeline health and conversion for existing accounts, ensuring growth targets are met or exceeded. • Develop executive-level case studies and proof points demonstrating client impact and ROI.

Job Requirements

Strong proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
Excellent communication skills with the ability to manage multiple client-facing projects simultaneously.
Attention to detail and the ability to troubleshoot and resolve issues quickly.
Strong technical writing skills, including the ability to present key concepts and conclusions clearly to clients.
Client management strength, including the ability to establish trust, maintain high satisfaction, and serve as the primary day-to-day contact.
Demonstrated ability to independently manage client pods with minimal supervision.
Consistently delivers high‑quality, on-time work across multiple accounts.
Ability to implement account strategies that support renewal and growth objectives (without direct revenue responsibility).
Skilled in assessing account health, identifying risks early, and surfacing opportunities proactively.
Effective at keeping internal teams and clients aligned through concise, proactive communication.
Adept at navigating challenges and maintaining smooth account operations through quick issue resolution.
Experience creating automated reporting to inform clients on KPIs for outreach and campaign programs.
Experience troubleshooting and adjusting work based on feedback.
Experience working directly with voter files. (Nice-to-Have Skills)
Understanding of voting processes and political district boundaries.
Experience manipulating and analyzing large datasets (voter file, census, commercial, proprietary client data, and other public datasets).
Familiarity with U.S. Census Bureau geographies, datasets, and data products.
Understanding of political and electoral performance trends, including voter turnout, incumbency, competitiveness, and how these factors influence outcomes.

Benefits

We believe that a diverse, inclusive staff is a fundamental strength. We’re committed to hiring people of all races, ethnicities, religions, ages, sex, genders, sexual orientations, and gender identities. Women, people of color, LGBTQ+ individuals, and members of untapped groups are strongly encouraged to apply and are welcome on our teams.
COMPETITIVE COMPENSATION
Including a 401(k) with generous company matching.
100% REMOTE WORKING OPPORTUNITY
Always have been and always will be.
TOP-NOTCH MEDICAL COVERAGE
Domestic-partner inclusive, health, dental, vision, life, cancer coverage, and long-term disability insurance for you and your dependents.
GENEROUS PAID TIME OFF
23 days of PTO per year. We believe in work-life balance and encourage you to use your time off.
PAID PARENTAL LEAVE
10 weeks of fully paid time off. All genders qualify equally, and the policy includes adoptions.