• Collaborate with IT engineers, software developers, and subject matter experts to drive discussions necessary to gather technical information required to identify and then prepare quality, audience targeted communications, how-to, and training materials, including written text, directional screen shots or graphics, and other material as needed. • Identify, set up, and facilitate customer, project team, and cross-contract collaborations in order to determine communications scope, responsibility and appropriate deliverable requirements for communications. • Create and adapt written deliverables and incorporate edits based on multiple feedback tiers without losing the original message intent. • Investigate and understand deeply technical software development, Cloud and other application language and plans to generate written communications and training documentation that can be understood by non-technical audiences. • Experience with AI language models to draft and review assembled communications. • Develop and deliver communication plans and related deliverables based on project goals and audience strategies, including but not limited to internal web portal articles, and technical documents using Confluence, Jira, Contentful, Microsoft Word and PowerPoint. • Lean and adhere to customer developed brand, writing and style guides. • Have a positive, customer-centric, “can do” attitude.