• Provide day-to-day support for engineering applications including Siemens NX, Teamcenter, MATLAB (MathWorks), and Altium • Troubleshoot application issues, performance problems, and integration challenges affecting engineering teams • Coordinate with engineering users to resolve software defects, configuration issues, and workflow problems • Maintain application uptime and performance to support design, simulation, and manufacturing processes • Administer and maintain software license servers for engineering tools • Monitor license utilization and availability to ensure engineering teams have uninterrupted access • Work with vendors to troubleshoot licensing issues and manage renewals • Install, configure, patch, and upgrade engineering applications and supporting infrastructure • Maintain documentation for system configurations, troubleshooting procedures, and operational processes • Support integration between engineering tools and enterprise platforms when applicable • Manage support requests and incidents through the organization’s IT Service Management platform • Follow established incident, change, and problem management processes • Maintain service-level agreements (SLAs) and ensure timely resolution of support tickets • Ensure engineering applications and data handling align with Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR) requirements • Support secure handling of controlled technical data and ensure proper system access controls • Assist with compliance audits and documentation as needed