Keeping people safe and organizations running. Faster.
Technical Support Engineer
Location
United States
Posted
4 days ago
Salary
$50K - $66K / year
Job Description
Job Requirements
- Experience in a technical, customer-facing role.
- Provides prompt and accurate feedback to customers acting with consistent urgency.
- Able to work well in a team environment.
- Able to prioritize, organize, and manage multiple tasks, act independently and exercise good judgment.
- Good verbal and written communication skills.
- Good troubleshooting skills.
- Ability to perform initial technical investigation by reviewing record configuration and automation logic (e.g., triggers/workflow, templates) to gather evidence, reproduce issues, and provide clear escalation notes.
- Technical knowledge in PC, networks, web browsers, application in Saas vs. on-premise required
- API/SSO technology understanding with ability to demonstrate use
- Relational database and HTML knowledge a plus
Benefits
- healthcare
- dental care
- mental health benefits
- disability income benefits
- life and AD&D insurance
- retirement savings plan with employer match
- paid time off
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