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Role Description

The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for a Retirement Specialist Senior. Under the supervision of the Active Members Supervisor, this position is responsible for:

• Communicating with and educating members and employers on a wide variety of business specific topics ranging from general inquiries to significantly complex subject matter.
• Researching and resolving member and employer issues, actions related to the appeals process, and basic to intermediate analysis of business statistics.
• Working in a hybrid work environment with identified day(s) each week in office and remote.

Qualifications

• Bachelor’s degree in related field.
• Previous experience as a Retirement Specialist or equivalent, working in a Public Retirement System or 2-3 years of customer service experience communicating complex information.
• Proven experience meeting call center metrics.

Requirements

• Employment is contingent on passing a background investigation to include credit and criminal history.
• All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• 10 paid holidays per year.
• Accrual of sick and annual leave.
• Affordable medical benefits.
• Participation in the Arizona State Retirement Plan (after 6 months of employment).
• Optional participation in a 457 deferred compensation program.
• Employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis).
• Flexible work schedule options for improved work/life balance.

Contact Us

If you have any questions please feel free to contact Andrew Goodwin at 602-296-3738 or agoodwin@psprs.com for assistance.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Andrew Goodwin at agoodwin@psprs.com. Requests should be made as early as possible to arrange the accommodation.