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Role Description

Works independently in a support role by following well-established workflows and procedures on routine work. Has substantial understanding of the job and applies company policies and procedures to complete tasks with little guidance or direction. Problems and issues faced are generally routine and solutions are clearly prescribed.

Primary Responsibilities

• Take and resolve calls/emails from clients and/or members, related to claims, billing, EOB, and coverages (including escalated and/or complex).
• Process eligibility changes and/or orders replacement ID cards within carrier or benefits administration system, to include Employee Navigator and Ease.
• Create activities and attach applicable documents within BenefitPoint, ensuring current and accurate data.
• Support administrative work related to renewals, carrier implementation, and BenefitPoint data.
• Setup and maintain accurate account details, contacts, and policy information in BenefitPoint.
• Support individuals with individual coverages (not group) such as Medicare, medical, dental, vision, life, and disability, including renewal.

Qualifications

• Highly proficient knowledge of EB carriers and group insurance products, to respond to employee coverage and claims questions.
• Highly proficient in navigating and working within various benefits administration solutions (Employee Navigator and Ease) and carrier portals (eligibility, ID Cards, Salary and Address changes, etc.).
• Highly proficient in BenefitPoint and workflows applicable to Small Business and support service work.
• Good communication skills, with the ability to communicate coverage questions to members.

Requirements

• Licensed or obtaining state life and health insurance license.
• Associate or bachelor's degree preferred, but equivalent work experience would be considered.

Physical Demands

Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.

Compensation

This position is a remote position. The base salary for this position at the time of this posting may range from $57,518-71,052. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs.