This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Sales Operations Assistant supports accurate, on-time order processing and exceptional customer service for Legrand’s Data Center Power & Control (DPC) team on a REMOTE basis. The role maintains clean customer and order data in CRM/ERP systems, coordinates cross-functional actions to meet delivery commitments, and helps resolve issues quickly.

• Process and track quotes and sales orders in CRM/ERP (e.g., Salesforce and SAP); confirm pricing, terms, and ship dates; update records to ensure 100% data accuracy.
• Respond to customer inquiries about order status, inventory availability, and ship dates; provide clear, timely updates and next steps.
• Maintain accurate customer and transaction records; document changes, approvals, and communications to ensure traceability.
• Coordinate with Sales, Marketing, Operations, and Product Support to resolve issues and meet delivery commitments.
• Expedite orders when needed; monitor open orders and follow through until completion to meet customer expectations.
• Investigate and resolve customer issues using basic root-cause methods; recommend corrective actions and escalate risks when appropriate.
• Stay current on DPC product features, launches, and the data center marketplace; complete required training within assigned time frames.
• Identify and suggest process improvements that reduce cycle time, improve order accuracy, or enhance the customer experience.

Qualifications

• Proven experience delivering B2B customer service with end-to-end order management responsibilities (target ~3+ years or equivalent proficiency).
• Proficiency with CRM and ERP systems to manage accounts, quotes, and orders (e.g., Salesforce, SAP).
• Strong written and verbal communication skills; able to explain order status and next steps to customers and internal partners.
• Organization and prioritization skills to manage multiple requests and meet deadlines with attention to detail.
• Basic project coordination skills (planning, organizing, and tracking tasks across teams).
• Ability to work both independently and within a team; use sound judgment to include appropriate stakeholders and escalate issues.

Requirements

• Experience in information technology, power distribution, or data center industries.
• Associate’s or Bachelor’s degree in Business or a related field, or equivalent training.
• Experience supporting inside sales or sales operations in a manufacturing or technology environment.
• Advanced Excel skills for tracking orders and metrics; familiarity with Outlook/Word/PowerPoint.

Benefits

• Pay range: $45,000-$55,000 plus yearly bonus.
• Comprehensive health benefits.
• Industry-leading 401(k) match.
• Paid maternity and parental leave.
• PTO and holidays.
• Disability coverage.
• Bonus opportunities.
• Paid volunteer time.
• Access to active Employee Resource Groups that support women in engineering and underrepresented identities.
• Culture emphasizes inclusion, flexibility, growth, and meaningful impact in a global organization.