Cohere

At Cohere, our mission is to build machines that understand the world, and to make them safely accessible to all.

Director, Revenue Operations

Full TimeRemoteTeam 11-50H1B SponsorCompany SiteLinkedIn

Location

California

Posted

40 days ago

Salary

Not specified

Bachelor Degree15 yrs expEnglish

Job Description

• Define and own the long-term Revenue Operations strategy in support of company growth goals. • Lead, mentor, and develop a high-performing Revenue Operations team. • Establish clear goals, responsibilities, and performance metrics for the Revenue Operations function. • Act as a trusted advisor to executive leadership on revenue performance, risks, and opportunities. • Own forecast accuracy, pipeline health, deal velocity, and revenue predictability. • Partner closely with members of the GTM, Finance, Strategy, and Operations teams to drive best in class ARR and revenue forecasting. • Establish standards for data quality, definitions, and reporting consistency. • Ensure leadership has clear, actionable insights into pipeline health and conversion. • Support annual planning, segmentation decisions, capacity modeling, and quota methodology in partnership with Sales Leadership and Finance. • Own the Revenue Operations tech stack strategy, including CRM, sales enablement, and analytics tools. • Set priorities and direction for system enhancements, integrations, and data governance, and optimize for scale, adoption, and business impact. • Ensure system reliability and scalability to support global growth. • Ensure GTM data is clean, auditable, and decision-grade across all systems. • Implement controls to maintain data integrity and compliance. • Design and administer compensation plans, SPIFFs, accelerators, and commission operations. • Align incentive structures with company goals and sales strategy. • Ensure strong alignment across Sales, Marketing, Customer Success, and Finance on processes, data definitions, and operating rhythms. • Drive data-driven insights to improve sales performance and revenue visibility. • Own the renewals motion, expansion workflows, retention strategy, and usage tracking. • Optimize customer lifecycle processes to maximize lifetime value. • Partner with GTM leaders to design scalable workflows that support revenue acquisition, expansion, and retention. • Drive consistency and predictability across the full revenue funnel and customer lifecycle. • Anticipate growth bottlenecks and build infrastructure to support 2×, 5×, 10× scale. • Lead process improvements and automation to enable hyper-growth and drive cross-functional GTM coordination. • Partner with GTM leaders to support rollout of new processes, tools, and programs. • Lead change management efforts to ensure adoption and long-term success of operational initiatives. • Communicate clearly and effectively across stakeholders at all levels. • Implement governance, standardization, and process excellence across strategic initiatives such as IPO readiness, Deal Desk, Customer and Partner Lifecycle Management.

Job Requirements

  • 15+ years of experience in a Sales, Revenue Operations, or GTM Operations role within high-growth private companies and/or public technology companies.
  • 5+ years of proven leadership experience in Revenue Operations.
  • Strong executive presence with the ability to influence and partner at the C-level.
  • Deep understanding of metrics, forecasting, pipeline management, and revenue models for technology companies.
  • Experience owning or overseeing CRM and GTM technology ecosystems.
  • Experience supporting high-growth or pre-IPO tech companies.
  • Exceptional analytical skills to take complex business problems and drive to strategic outcomes.
  • MBA a plus

Benefits

  • An open and inclusive culture and work environment
  • Work closely with a team on the cutting edge of AI research
  • Weekly lunch stipend, in-office lunches & snacks
  • Full health and dental benefits, including a separate budget to take care of your mental health
  • 100% Parental Leave top-up for up to 6 months
  • Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
  • Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
  • 6 weeks of vacation (30 working days!)

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