• Assess, plan and implement care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care. • Collaborate with member, family and healthcare providers to develop an individualized plan of care. • Conduct individual counseling and group therapy with adolescents and adults. • Identify and initiate referrals for social service programs – including financial, psycho-social, community and state supportive services. • Advocate for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team. • Utilize approved clinical criteria to assess and determine appropriate level of care for members. • Document all member assessments, care plan and referrals provided. • Responsible for achieving set goals; Key Performance Indicators (KPIs). • Learning the StrongWell model and taking responsibility and ownership for outcome based care. • Participate in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care. • Promote responsible and ethical stewardship of company resources. • Maintain excellent punctuality and attendance during work hours.