Horace Mann

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IT Manager – Engagement Lead for Enterprise Data

IT SupportIT SupportFull TimeRemoteTeam 1,001-5,000Since 1945H1B SponsorCompany SiteLinkedIn

Location

Illinois + 2 moreAll locations: Illinois, Texas, Wisconsin

Posted

3 days ago

Salary

$105.2K - $148.0K / year

Bachelor Degree6 yrs expEnglishAzureService Now

Job Description

• Assist with coordinating across multiple teams: Data Governance, Data Enablement Real-Time Services, Data Warehousing, and Data Reporting. • Play a pivotal role in ensuring stability, efficiency, visibility, and continuous improvement of enterprise data capabilities. • Evaluate and prioritize incoming requests based on business impact, urgency, and technical feasibility. • Set clear expectations with stakeholders, ensuring alignment with organizational goals. • Communicate trade-offs transparently, advocating for business value over reactive task execution. • Develop a structured framework for prioritization that ensures mission-critical support needs are met while also advancing right-sized enhancements that drive continuous improvement. • Ensure operational metrics, roadmaps, goals/outcomes, project status, and other critical reports outs for the data department are updated appropriately. • Identify and help remove operational roadblocks that limit team effectiveness, including process inefficiencies, unclear responsibilities, or misaligned priorities. • Facilitate necessary resource capacity/demand activities include planning, onboarding, tracking, and support for both employee and contractual staff across all enterprise data teams. • Ensure cross-team collaboration, fostering a shared understanding of priorities, dependencies, and technical solutions. • Create and uphold accountability structures to ensure work is completed efficiently and of high quality. • Drive a culture of ownership, problem-solving, and continuous learning. • Coach team leads on best practices for planning, reporting, and cross-functional collaboration. • Act as a central point of escalation and resolution for cross-team resource conflicts or competing priorities. • Promote the use of generative AI tools to boost team creativity, efficiency, and skill development. • Serve as the bridge between technology teams and business stakeholders, ensuring both sides understand priorities, constraints, and impacts. • Maintain a strong grasp of enterprise data systems, workflows, and potential challenges, ensuring informed decision-making. • Set firm but fair expectations with business stakeholders, ensuring they understand how and why prioritization decisions are made. • Provide regular updates on progress, challenges, and key outcomes related to support and enhancements. • Communicate realistic timelines, risks, and trade-offs when managing requests.

Job Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
  • 6+ years of experience in IT leadership, with a focus on managing IT projects, technical support, and/or system enhancements.
  • Proven track record of making strategic prioritization decisions that drive business value.
  • Experience implementing generative AI technologies in development workflows.
  • Familiarity with at least one area of Data Management, including but not limited to, data intensive applications, data development lifecycles, data analytics, business intelligence, data governance, and/or data-driven decision making.
  • Ability to translate business needs into technical priorities and vice versa.
  • Ability to view the enterprise data ecosystem holistically and identify systemic issues that affect multiple teams or business areas.
  • Familiarity with modern planning and ticketing systems (e.g., ServiceNow, Enterprise One, Monday, Jira, Azure DevOps) and IT project/portfolio management best practices.
  • Familiarity with change management frameworks to support adoption of new processes, tools, or prioritization frameworks across data teams.
  • Proficiency in leveraging generative AI tools like ChatGPT, Copilot, or similar to enhance IT workflows.
  • Strong leadership skills, with the ability to motivate, support, and guide teams in a fast-paced environment.
  • Experience with IT portfolio planning, tracking, and senior level report outs.
  • Ability to set clear expectations and communicate priorities firmly yet diplomatically to stakeholders.
  • Experience in negotiating and influencing senior leaders on data priorities and trade-offs.
  • Strong facilitation and conflict resolution skills, with the ability to mediate between diverse stakeholders and align differing viewpoints.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

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