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Role Description

In this role, you will serve as a critical bridge between program stakeholders and technical teams, ensuring that complex business needs are translated into clear, actionable software requirements. You will support the delivery of technology initiatives by facilitating structured discovery, refining requirements, and maintaining alignment across development, testing, and program teams. The position requires a strong understanding of the software development lifecycle and the ability to bring clarity to fast-moving, multi-stakeholder environments. Working closely with project managers, Salesforce administrators, developers, and QA teams, you will help ensure solutions are well-defined, testable, and aligned with operational goals. This contract role offers the opportunity to contribute to impactful initiatives while strengthening delivery quality, documentation standards, and cross-team collaboration.

• Lead structured discovery sessions with program and operations stakeholders to gather requirements, uncover edge cases, and clarify decision logic
• Translate business policies and operational needs into clear, build-ready artifacts such as epics, features, user stories, and acceptance criteria
• Develop process maps, workflow diagrams, and rule logic to support accurate solution design and development
• Facilitate requirement review sessions to ensure alignment and shared understanding among stakeholders and technical teams
• Manage and refine the product backlog, acting as a gatekeeper for incoming requests and ensuring clarity before development begins
• Collaborate with project managers, Salesforce administrators, and developers to validate technical feasibility and identify dependencies
• Maintain traceability across the full delivery lifecycle—from intake and requirements through build, testing, and release
• Support QA and UAT processes by defining test scenarios and ensuring acceptance criteria are measurable and testable
• Assist in triaging defects and change requests by clarifying requirement intent and updating documentation when necessary
• Maintain high-quality documentation and enforce SDLC standards across initiatives using tools such as Jira and Confluence

Qualifications

• 7+ years of experience as a Business Analyst or Senior Business Analyst supporting software delivery in an SDLC environment
• Strong expertise in stakeholder interviews and translating complex or ambiguous requirements into structured, testable documentation
• Demonstrated experience writing user stories, functional requirements, and acceptance criteria that support efficient delivery
• Strong process mapping and workflow analysis skills, including current-state and future-state documentation
• Experience working within the Salesforce ecosystem (Sales Cloud, Service Cloud, or Experience Cloud) with knowledge of objects, data structures, and automation constraints
• Experience collaborating with developers, Salesforce administrators, and external vendors to deliver technology solutions
• Proficiency with Jira, Confluence, or similar tools for backlog management and documentation
• Experience supporting UAT processes, including test scenario definition and requirement validation
• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field (or equivalent experience)
• Preferred: certifications such as CBAP or PMI-PBA, and experience in rules-driven or compliance-oriented program environments

Benefits

• Competitive hourly compensation (approximately $50 per hour)
• Fully remote work opportunity within the United States
• Full-time contract schedule (approximately 40 hours per week)
• Initial 6-month contract with potential for extension or conversion to a full-time role
• Opportunity to collaborate with cross-functional teams on impactful technology initiatives
• Exposure to large-scale Salesforce implementations and program delivery environments
• Professional development opportunities in requirements management, SDLC practices, and stakeholder engagement