• Provide daily functional and technical support for the ERP system, including troubleshooting, root cause analysis, and issue resolution. • Configure and maintain ERP system settings, user roles, permissions, and security to ensure appropriate access and data integrity. • Assist with system maintenance, upgrades, patches, and configuration changes with minimal disruption to operations. • Support multi-site and multi-currency ERP environments. • Support core manufacturing processes including production, inventory, procurement, order management, MRP, APS, and scheduling. • Analyze manufacturing and business workflows and translate requirements into effective ERP configurations and solutions. • Partner with operations, supply chain, finance, and other stakeholders to improve system usage, data quality, and process efficiency. • Identify opportunities for automation, optimization, and system enhancements within a manufacturing context. • Support ERP modifications, enhancements, and fixes by working with business stakeholders, software developers, and vendors to clarify requirements, validate functionality, and assist with deployment and post-go-live support. • Participate in ERP integrations, system upgrades, and broader platform modernization initiatives in coordination with internal teams and vendors. • Assist with ERP reporting and analytics using SQL, SSRS, Data Views, and Infor reporting tools. • Ensure data accuracy and consistency through monitoring, validation, and corrective actions. • Develop and maintain system documentation, work instructions, and end-user guides. • Provide targeted training and ongoing support to ERP end-users. • Utilize helpdesk or ticketing systems to track and resolve issues and enhancement requests.