Financial Aid Administrator
Financial Planning and AnalysisFinancial Planning and AnalysisFull TimeRemoteTeam 5,001-10,000Since 1998H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
4 days ago
Salary
$22 - $33 / hour
Bachelor Degree1 yr expExperience acceptedEnglish
Job Description
• Execute transactional and complex financial aid-related activities for new and returning learners
• Review and determine financial aid eligibility and award amounts based on submitted documentation from the learner
• Process Financial Aid applications, adjustments, and other Financial Aid related functions
• Complete required work assigned by the Work Distributor accurately and within predetermined departmental service levels and metrics
• Apply updates and policy changes accurately and timely
• Provide occasional phone/chat support to assist the financial aid contact center staff
• Assist supervisors in calling out potential areas of concern related to SLAs and recommend reallocation of resources
• Process improvement identification and implementation
• Inform supervisors and seniors of gaps related to particular worktypes in the system
• Work cross functionally with other teams and departments as needed to ensure an exceptional learner experience
Job Requirements
- 1+ year of experience in financial aid, student records, or transferable administration/processing experience, such as mortgage/insurance claims processing or data entry
- Candidates with BBAY experience are highly encouraged to apply
- Bachelor’s degree from an accredited institution preferred; Associate’s degree from an accredited institution or 2 years of commensurate experience required
- Ability to adhere to a regularly set schedule in support of departmental goals and objectives
- Demonstrated ability to critically think and take appropriate action based on training and relevant information
- Strong organizational skills and the ability to determine priorities and manage multiple demands
- Display consistent success with accurately performing highly detail oriented tasks
- Excellent written and verbal communication skills
- Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times
- Maintain and understand compliance with all Title IV rules and regulations
- Learn and leverage financial aid systems such as People Soft, TotalView, Perceptive Content, Commonline Origination and Disbursement, National Student Loan Data Systems, and Central Processing Systems
- Ability to consistently meet or exceed productivity and quality goals on all duties as assigned
Benefits
- Medical, dental, vision, life and disability plans
- Well-being incentives
- Parental leave
- Paid time off
- Certain paid holidays
- Tax saving accounts (FSA, HSA)
- 401(k) retirement benefit
- Employee Stock Purchase Plan
- Tuition assistance
- Entertainment and retail discounts
- Non-exempt employees are eligible for overtime pay, if applicable
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