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Role Description

The County of Riverside - Riverside University Health System (RUHS) - Community Health Centers is seeking an Admissions & Collections Clerk within the Community Health Center department to join their team in Moreno Valley. Under general supervision, incumbents will be responsible for:

• Answering incoming calls and interviewing callers to determine needs.
• Transferring calls to the appropriate department when needed.
• Verifying insurance eligibility and/or verifying valid referrals and authorizations.
• Specializing in clerical work in checking-in, admitting, pre-registering, or scheduling patients for hospitalization or clinic visits.
• Evaluating and determining financial liability for services and establishing payment sources.
• Arranging payment plans consistent with patient ability to pay.
• Performing other related duties as required.

The Medical Call Center is responsible for scheduling appointments in the external CHC, Main Hospital, and Main Surgical Center.

The following professional experience/knowledge is highly desired:

• Bilingual
• Experience in the medical field/office
• Call center experience

This position does allow for telecommuting but will require employees to report to the office for training and equipment issues.

Work Schedule: 5/40: Monday through Friday, 8:30am - 5:00pm

Qualifications

• Two years of clerical experience, including three months performing admissions, collections or billing functions in a hospital, mental health or other healthcare setting.
• Completion of 18 semester or 27 quarter units from an accredited college or university in secretarial sciences, office practices, business education, or a closely related field may substitute for one year of the non-specialized experience.
• OR Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education or a closely related field may substitute for one year of the non-specialized experience.
• OR Six months of clerical experience in a medical setting may substitute for one year of the non-specialized experience.

Requirements

• Knowledge of modern office procedures, including the preparation of reports and correspondence and filing.
• Ability to perform complete registration cycle, including collection of monies.
• Effectively interview to obtain personal, family and financial information.
• Gather, record and evaluate data in the admission of hospital patients and the handling of patient accounts.
• Maintain accurate records.
• Apply the rules and regulations pertaining to the admission of patients, private and public medical insurance, billing procedures, credit authorizations, and payment agreements.
• Work with very ill, injured and emotionally distressed people.

Benefits

• Veteran's Preference Policy applicable to new hires.
• Reasonable accommodation for applicants as required by the ADA and FEHA.

Company Description

Founded in 1893, Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state-of-the-art care to the diverse populations of Riverside County.

Located in Moreno Valley, our 439-bed Medical Center is home to a Level I Trauma Center, a Level II Pediatric Trauma Center, and the county’s only Pediatric Intensive Care Unit (PICU). If you’re passionate about making a meaningful difference and helping others, RUHS Medical Center is the place for you!