Lead Pharmacy Technician
Location
United States
Posted
4 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Lead Pharmacy Technician in the Veterans Integrated Service Network (VISN) Clinical Contact Center serves as part of an interdisciplinary health care team. The incumbent is a nationally certified pharmacy technician who is efficient, motivated, and focused on customer satisfaction. This position is performed above the full performance level and includes a range of higher-level duties.
- Works collaboratively with VISN programs, services, and interdisciplinary coordinated care team members to provide access to care and meet the needs of Veterans, their family members and/or legal representatives via various available contact modalities.
- Routinely reviews computer medication profiles for therapeutic duplication, prescription non-compliance, and allergies/drug interactions.
- Transfers identified patients to a Pharmacist or Supervisor for further evaluation, if needed.
- Reviews patient's medical record and medication profiles to identify situations for polypharmacy and/or abnormal lab findings.
- Processes and submits patient requests for new prescription orders and renewals (including controlled substances) accurately and in a timely manner.
- Consistently documents patient contact and resolution in VISN Clinical Contact Center software and/or the Electronic Health Record (EHR).
- Under the supervision of a Pharmacist, provides supplemental information concerning operational issues or the need for therapy compliance.
- Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services in the event of natural disasters, low staffing, or other contingency needs.
- Performs all duties of lower graded technicians, if required.
- Resolves simple and informal problems and complaints regarding VISN Clinical Contact Center Pharmacy Services.
- Ensures pharmacy resources are in optimal working condition and alerts the appropriate Pharmacy Supervisor of any necessary changes.
- Proactively monitors call volume and VISN Clinical Contact Center Pharmacy Technician performance through Automatic Call Distribution (ACD) metrics.
- Completes other duties as assigned.
Qualifications
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
-
Certification: Must pass a national certification exam and hold an active national certification through either:
- Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT).
- National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT).
- English Language Proficiency: Must be proficient in spoken and written English.
- Experience: One year of experience equivalent to the next lower grade level.
-
Knowledge, Skills and Abilities (KSAs):
- Comprehensive knowledge of concepts, principles, methodology, and policies in a specialized area of pharmacy.
- Skill in training and orienting new and existing pharmacy facility employees and students.
- Ability to evaluate, analyze, and coordinate workflow and work activities within a specialized area of the pharmacy.
- Preferred Experience: 2 years of call center experience and outpatient pharmacy experience preferred.
Requirements
- Physical aspects associated with work required of this assignment are typical for the occupation.
- A pre-placement examination is required for any occupation or assignment that requires the operation of a government-owned or -leased motor vehicle.
Benefits
- Competitive salary and regular salary increases.
- 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays).
- After 12 months of employment, up to 12 weeks of paid parental leave.
- After 60 days of employment, full-time employees with a total family income below $144,000 may be eligible for a childcare subsidy.
- Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
- Federal health/vision/dental/term life/long-term care insurance options.
Job Requirements
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Certification: Must pass a national certification exam and hold an active national certification through either: Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT).
- National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT).
- English Language Proficiency: Must be proficient in spoken and written English.
- Experience: One year of experience equivalent to the next lower grade level.
- Knowledge, Skills and Abilities (KSAs): Comprehensive knowledge of concepts, principles, methodology, and policies in a specialized area of pharmacy.
- Skill in training and orienting new and existing pharmacy facility employees and students.
- Ability to evaluate, analyze, and coordinate workflow and work activities within a specialized area of the pharmacy.
- Preferred Experience: 2 years of call center experience and outpatient pharmacy experience preferred.
- Physical aspects associated with work required of this assignment are typical for the occupation.
- A pre-placement examination is required for any occupation or assignment that requires the operation of a government-owned or -leased motor vehicle.
Benefits
- Competitive salary and regular salary increases.
- 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays).
- After 12 months of employment, up to 12 weeks of paid parental leave.
- After 60 days of employment, full-time employees with a total family income below $144,000 may be eligible for a childcare subsidy.
- Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
- Federal health/vision/dental/term life/long-term care insurance options.
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