A global leader in the innovation, development, and manufacturing of water technologies, systems, and solutions.

Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 1874H1B SponsorCompany Site LinkedIn

Location

United States

Posted

51 days ago

Salary

$17 - $19 / hour

High School1 yr expEnglish

Job Description

• Respond to Customer Inquiries: Handle incoming calls, and emails requests from customers regarding water filtration products, services, and water quality concerns • Provide Product Information: Offer detailed information on product specifications, features, benefits, and maintenance guidelines to help customers make informed purchasing decisions • Order Processing: Manage orders, track shipments, and coordinate returns or exchanges when necessary • Customer Education: Educate customers on the importance of water quality, filtration options, and regular system maintenance to enhance product performance and longevity • Resolve Complaints: Address customer complaints in a professional and timely manner, escalating complex issues to the appropriate departments when needed • Maintain Records: Accurately document customer interactions, service requests, and technical issues in the CRM system for future reference and follow-up • Collaborate with Teams: Work closely with sales, technical support, and operation teams to ensure seamless customer experiences and the timely resolution of any product or service-related issues

Job Requirements

High school diploma or equivalent required; a Bachelor’s degree in a related field is a plus
Minimum of one year of experience in a high-volume customer service role, preferably in water filtration, environmental services, or a related industry
Familiarity with water quality standards and filtration technologies is an advantage
Ability to understand and explain technical concepts related to water filtration systems
Proficiency in using CRM systems, Microsoft Office Suite, and relevant computer software applications
Demonstrated proficiency in typing, grammar, and proper phone etiquette
Knowledge of customer service principles and practices
Strong verbal and written communication skills, with the ability to speak and write clearly and accurately
Effective listening skills and a customer-focused approach
Ability to work both independently and collaboratively in a team environment
Strong problem-solving skills with attention to detail
Multi-tasking capabilities and ability to manage high-volume tasks efficiently
Maintain exemplary attendance and punctuality
Demonstrate a commitment to excellence and professionalism in customer interactions.