• The position involves answering customer calls, directing them to the right parties, and entering information into our customer contact database (CRM). • Provide support and training, assist with AutoFluent Software installation and configuration via remote support, and schedule appointments. • Perform customer support and training of customers, including software installations, configuration, and troubleshooting. • Schedule and complete appointments and follow-ups with customers to ensure a positive experience. • Conduct AutoFluent Pay onboarding, including terminal installations and review of Merchant Track platform. • Learn and keep up to date with AutoFluent Software features, functions, and setup. • Communicate effectively with customers and co-workers via telephone, email, and chat.