Availity

Where healthcare connects. Now Hiring!

Operations Support Analyst

Support EngineerSupport EngineerFull TimeRemoteTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

Not specified

High School2 yrs expEnglish

Job Description

• Provides resolution to client issues that require more in-depth knowledge of technology, platform, products and/or processes. • Interacting with trading partners as well as direct-connect payers to facilitate resolution to client issues. • Supporting the development of client support documentation as needed. • Interacting closely with other team members in Availity to provide the highest quality of customer service. • Serving as the subject matter expert and liaison between Operations, Customers, and the Availity Development team, handling more advanced technical issues as they arise. • Provides training to first level support representatives as necessary to facilitate rapid resolution of client issues.

Job Requirements

  • High School diploma or GED
  • 2 or more years of work experience as a Client Services Representative at Availity (if internal)
  • emphasis on technical skills
  • ANSI transaction experience
  • Ability to read ANSI guides
  • Experience supporting EDI/X12 transactions

Benefits

  • healthcare
  • vision
  • dental benefits
  • 401k match program
  • unlimited PTO
  • 9 paid holidays
  • gym memberships reimbursement (up to $250/year)
  • education reimbursement
  • Paid Parental Leave for both moms and dads

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