This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As an essential part of RAINN’s Victim Services management team, the Safe Helpline Shift Manager plays a vital role in delivering compassionate and effective support to Safe Helpline (SHL) users. In this position, you will lead and support a dedicated team, providing virtual supervision and guidance to ensure the highest quality of care. This is a full-time role, offering the opportunity to make a meaningful impact every day. The position is exempt from the Fair Labor Standards Act’s overtime provisions.

Qualifications

• Bachelor's degree in social work, psychology or relevant field.
• Crisis hotline/intervention or related experience.
• Previous supervisory/management experience.
• 2+ years' experience working or volunteering in a social services field, preferably crisis intervention services.
• 2+ years' experience managing paid staff, preferably in environments with multiple work shifts.
• Must possess excellent English-language communication skills (oral and written).
• Must type a minimum of 35 wpm with accuracy.
• Proficiency in Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms).

Requirements

• Ability to work under pressure and maintain composure during stressful situations.
• Ability to foster teamwork, work cooperatively, and effectively with others to resolve problems.
• Ability to lead and positively influence others to achieve results.
• Ability to solve problems and deal with a wide range of situations.
• Ability to interpret a variety of instructions written and oral.
• Resiliently positive and energetic attitude.
• Willingness and ability to work a non-traditional schedule which includes evenings and/or weekends/holidays.
• Must be 18 years of age or older.
• Must be able to work on-site at RAINN's office and to attend meetings there as required.
• Must complete and pass a Tier 1 background investigation (administered by the Government).
• Must complete and pass a criminal background check administered by RAINN.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Employee assistance program.
• 403(b) retirement savings plan.
• Paid vacation and sick leave.
• Paid holidays, including a bonus week.
• Free access to the building's fitness center.