Technical Support Representative
Location
United States
Posted
3 days ago
Salary
$17 - $20 / hour
No structured requirement data.
Job Description
Role Description
We are looking for customer focused individuals to fill full-time positions in our Technical Support division working for a full-service ISP. Applicants should be flexible, responsible, and can think and operate "outside the box" in a dynamic and fast paced environment.
Responsibilities and Duties:
- Own support issues full-cycle from start to finish
- Answering initial and follow-up customer calls who have service and technical support issues
- Phone call and service ticket queue awareness and ownership
- Providing timely and thorough resolution of all issues raised by customers, as well as documenting all actions
- Ability to troubleshoot connectivity and service issues with customer
- Supporting and troubleshooting Email and broadband connectivity issues, including DSL, SDSL, IDSL, T1, FTTH
- Supporting and troubleshooting hosted domains, DNS, Registry, VPS, and Business and Residential VoIP services
- Customer billing and invoicing support
- Maintaining consistent quality and performance metrics as set out by management
- Assist with potential new account follow-ups
Qualifications
- Ability to handle and prioritize multiple contacts and tasks
- Understanding of Windows, OS X, and mobile operating systems
- Solid understanding of Dialup, Email, Broadband connectivity and VoIP services
- Basic understanding of Fiber Optics, to help support and troubleshoot connectivity
- Solid knowledge of TCP/IP, domain hosting, and LAN/WAN concepts
- Excellent written, listening and verbal communications skills and an ability to maintain strict professionalism in all client communication
- Flexibility in shift schedules (starting as early as 5:00 am, ending as late as 8:00 pm as well as holidays, weekends, etc.)
- Students are welcome
Requirements
- High school or equivalent (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
- Spanish (Preferred)
- Korean (Preferred)
- Night Shift (Preferred)
- Day Shift (Preferred)
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Job Requirements
- Ability to handle and prioritize multiple contacts and tasks
- Understanding of Windows, OS X, and mobile operating systems
- Solid understanding of Dialup, Email, Broadband connectivity and VoIP services
- Basic understanding of Fiber Optics, to help support and troubleshoot connectivity
- Solid knowledge of TCP/IP, domain hosting, and LAN/WAN concepts
- Excellent written, listening and verbal communications skills and an ability to maintain strict professionalism in all client communication
- Flexibility in shift schedules (starting as early as 5:00 am, ending as late as 8:00 pm as well as holidays, weekends, etc.)
- Students are welcome
- High school or equivalent (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
- Spanish (Preferred)
- Korean (Preferred)
- Night Shift (Preferred)
- Day Shift (Preferred)
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
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