This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Patient Enrollment Specialist I is responsible for new and existing patients. This role involves outreach to patients, explaining the benefits of our programs, and guiding them through the enrollment process.

Location: Virtual - This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

How you will make an impact:

• Reviewing and prioritizing patient census.
• Reaching out to patients to explain services and enrolling them into the appropriate programs based on the line of business.
• Coordinate with internal teams, including clinical and care coordination teams, to ensure seamless patient onboarding.
• Meet or exceed enrollment targets and key performance indicators.
• Providing support by addressing inquiries and scheduling the initial and annual appointments.
• Enters documentation into the designated systems.

Qualifications

• Requires a HS diploma or equivalent and 1 year of experience in call center, sales, health care or customer focused environment; or any combination of education and experience which would provide an equivalent background.

Requirements

• Job Level: Non-Management Exempt
• Workshift: Not specified
• Job Family: CUS > Care Support

Benefits

• Market-competitive total rewards including merit increases, paid holidays, and Paid Time Off.
• Incentive bonus programs (unless covered by a collective bargaining agreement).
• Medical, dental, and vision benefits.
• Short and long term disability benefits.
• 401(k) + match.
• Stock purchase plan.
• Life insurance.
• Wellness programs and financial education resources.