Broker Transaction Analyst, MB - NE/SD/IA - (REMOTE)
Customer SupportCustomer SupportFull TimeRemoteTeam 10,001
Location
United States
Posted
3 days ago
Salary
Not specified
No structured requirement data.
Job Description
We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Nebraska, South Dakota, or Iowa.
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
What you will do:
The Broker Transaction Analyst (BTA) is a dynamic role focused on delivering hands-on, customer-centric service through meticulous review and management of contracts, addendums, notices, and agreements associated with eXp client and customer transactions. Leveraging advanced technology, including AI-enhanced workflows within eXp’s transaction management system, the BTA ensures thorough compliance and accuracy in all documentation.
This role requires specialized education and advanced licensing to effectively support the Designated Managing Broker in overseeing eXp Realty brokerage operations within their state. A real estate license is required for this role. The BTA is integral in cultivating a collaborative team environment, proactively assisting agents to deliver exceptional brokerage services while ensuring adherence to state license laws, REALTOR association requirements, and MLS standards. Responsibilities include detailed transaction review, compliance training, and active participation in the eXp Risk Management initiatives and programs.
The BTA will bring a proven track record of promoting risk management best practices, a deep understanding of real estate transaction workflows, and a collaborative, solutions-oriented approach. This role requires a "Customer service-focused collaborator with an eye for detail." This role requires a person who can seamlessly implement innovative technology-driven systems and processes, fostering a highly cooperative, team-focused work atmosphere and demonstrating an unwavering commitment to excellence.
How you will make an impact:
- Collaboratively support the Designated and Managing Brokers to ensure eXp agents consistently deliver outstanding real estate brokerage services.
- May be asked to conduct training sessions to improve agents' knowledge of contracts, risk management practices and duties under licensing requirements, and state real estate regulations.
- Respond promptly and effectively to agents’ requests for support, demonstrating exceptional customer service and care.
- Utilize advanced technology, including AI-driven tools, to thoroughly review contracts and transactional documents, ensuring compliance with all legal and contractual obligations.
- Foster a highly collaborative, solution-oriented environment by removing transactional barriers, modeling agile workflows, and actively participating in team-based initiatives to enhance agent experience, risk management, and operational excellence.
- Actively consult and engage with eXp agents and internal teams to resolve complex transaction-related issues, providing practical solutions.
- Support and promote the ongoing implementation of the eXp risk management initiatives, employing technology and innovative methods to enhance agent awareness and compliance.
- Assist in the continuous development, improvement, and compliance monitoring of brokerage operations manuals at both the company-wide and state-specific levels.
- Collaborate proactively with internal departments to identify and implement innovative, efficient solutions for supporting eXp’s growing agent base.
- Demonstrate flexibility by providing backup support for Managing Brokers as necessary.
- Fulfill additional duties as assigned to meet the strategic needs of the brokerage.
How you will grab our attention:
- Active real estate broker license with current continuing education credits in real estate, management, and legal compliance.
- A minimum of 2 years of experience in detailed contract review, demonstrating comprehensive knowledge of real estate transactions.
- Strong expertise and experience in real estate compliance, with a deep understanding of state and federal laws, Department of Commerce rules and regulations, Department of Housing and Urban Development requirements, NAR Code of Ethics, and MLS standards.
- Exceptional written, verbal, and interpersonal communication skills, capable of clearly and effectively interacting with all organizational levels.
- A highly collaborative approach with proven success in partnering with internal stakeholders to achieve shared objectives.
- Ability to make swift, informed decisions, effectively addressing and resolving problems using sound judgment.
- Uncompromising integrity, consistently demonstrating the highest ethical standards.
- Active member of the National Association of REALTORS (NAR).
- Strongly Preferred: Experience with the Skyslope transaction management system
If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!
EEO Statement:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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