• Overseeing performance, financial management, and strategic partnerships across Global Service Partner sites • Partnering closely with internal stakeholders and external vendors to drive operational excellence • Ensure contract and financial discipline, and identify opportunities to optimize and expand outsourced services • Lead sourcing initiatives to evaluate onshore and offshore vendors, launch new GSP sites, and ensure performance standards are met across existing operations • Provide ongoing oversight and consultation to Claims GSP sites to improve quality, efficiency, and service outcomes • Partner with cross‑functional teams to align vendor operations with business priorities • Identify and evaluate opportunities to outsource new or evolving business processes • Build and maintain strong, collaborative relationships with GSP partners to drive performance and strategic alignment • Manage annual operating budgets of $45M–$50M, maintaining results within a ±2% monthly variance • Review, reconcile, and approve monthly vendor invoices • Interpret contract terms, support renewals, and ensure vendor compliance with contractual and operational requirements • Lead transition planning and execution for work migrated to GSP partners • Develop and implement action plans to improve performance and support continuous improvement initiatives • Remove operational barriers and ensure teams have the resources needed to deliver quality and efficiency • Support innovation and process transformation across GSP operations • International travel required (approximately 5%)