The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Lead Analyst, Business Project – Claims Operations

OperationsOperationsFull TimeRemoteTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$75.7K - $126.1K / year

High School5 yrs expEnglish

Job Description

• Identify and act on opportunities to automate work, improve processes, and reduce costs • Lead small, time‑limited projects or support key components of larger initiatives • Partner with business consultants, SMEs, and IT teams to define system requirements and develop solutions • Resolve non‑routine and escalated issues • Improve operational efficiency, service quality, and long‑term sustainability across Claim functions • Review and approve technology designs, testing plans, and acceptance criteria • Partner with operations leaders and change management teams to support successful implementation • Provide clear status updates and reporting to leaders and stakeholders • Develop post‑implementation monitoring to measure results and impact • Use sound judgment and creativity to plan and deliver improvements • Maintain strong working relationships with business SMEs and IT partners • Ensure project plans are documented, approved, and executed on time and within scope • Coordinate and facilitate working sessions to ensure proper SME involvement • Serve as a Business Project Lead Analyst on the Claim System Health & Improvement team

Job Requirements

  • High School Diploma or GED, Bachelor’s degree preferred
  • 5+ years of experience with the Proclaim system or Data General claims systems
  • Proficiency in Microsoft Office, project management tools, and SharePoint
  • Advanced Excel skills
  • Ability to work effectively in a changing or ambiguous environment
  • Experience working independently and with cross‑functional partners
  • Strong problem‑solving, decision‑making, and prioritization skills
  • Ability to understand end‑to‑end claim processes
  • Strong verbal and written communication skills
  • Experience supporting operational readiness activities such as training, SOPs, and production implementation
  • Ability to translate business needs into system and process solutions
  • Strong relationship‑building skills with the ability to influence across levels.

Benefits

  • Health insurance
  • Vision insurance
  • Dental insurance
  • Well-being and behavioral health programs
  • 401(k)
  • Company paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Annual bonus plan

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