Duck Creek Technologies logo
Duck Creek Technologies

The intelligent solutions provider defining the future of property and casualty (P&C) and general insurance

Senior Manager, Customer Success Management

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

$90.7K - $146.4K / year

Seniority

Senior

Bachelor Degree6 yrs expExperience acceptedEnglish

Job Description

• The Senior Customer Success Manager is the CEO of your book of business. • Manage and develops the customer accounts: Manage 4+ medium/large OnDemand or OnPrem accounts. • Develop and foster a trusted relationship with the Customer and SI partners. • Meet with Customer leadership teams to understand their business goals and strategic priorities. • Stay up to date with the latest features and updates of Duck Creek’s products and services, conduct review sessions, and identify opportunities for upselling and cross-selling. • Track renewals through their lifecycle, highlighting potential risks, and building strategic account plans to ensure success. • Facilitate weekly, monthly, and quarterly customer governance meetings. • Mentors junior Customer Success Managers.

Job Requirements

  • Bachelor’s degree, and/or higher level, or foreign equivalent, in Computer Science, Computer Information Sciences or related degree; related work experience can be substituted for educational requirement.
  • Minimum 6+ years functional and technical knowledge of SaaS platforms.
  • Proven ability to maintain and foster strong relationship with customers
  • Proven experience driving new and expansion sales, driving software adoption, and leveraging customer success best practices
  • Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation, and planning
  • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
  • Able to collaborate across the organization and with external stakeholders.

Benefits

  • Flexible work environment
  • Medical, dental, vision, life and disability insurance
  • 401(k) Retirement Plan
  • Flexible Spending & Health Savings Account
  • Paid holidays, vacation, and volunteer time
  • Employee assistance program and other benefits.

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