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Role Description

This role is responsible for overseeing daily operations related to payer performance, team coordination, and workflow management within the revenue cycle. The position ensures productivity and quality standards are met, monitors payer trends, assigns and oversees projects, and partners closely with Payer Solutions and other RCM departments to resolve issues. This leader will guide team huddles, manage inventory and staffing alignment, and ensure timely and accurate completion of all payer related initiatives.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

• Must maintain productivity and quality scores.
• Provide current payer trends and issues to payer solutions and/or leaders for resolution.
• Assign ad-hoc projects for payer specifics to complete.
• Lead huddles with team.
• Review inventory/trends and assign staffing.
• Ensure projects are reviewed/completed appropriately and provided to leadership.
• Coordinate with Payor Solutions teams for payer issues, as well as other RCM departments for solutions to ongoing issues.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 4+ years of experience in an Acute Collections Representative role with both Gov't and commercial payers.
• Experience with multiple payers and can work multiple payers without additional training.
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications.
• Ability to work Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:00 am - 5:00 pm, including the training period, where lunches and breaks are scheduled. It may be necessary, based on business needs, to adjust daily schedules and work occasional overtime or weekends.

Requirements

• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• The hourly pay for this role will range from $20.38 - $36.44 per hour based on full-time employment.