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Role Description

As our Control Panel Technical Support Specialist, you will work directly with customers to troubleshoot, research, and diagnose solutions to technical issues over the phone, or via email for our electrical control panels that help control and monitor one of the world’s most valuable and limited resources– Water!

• Assist customers with their technical questions.
• Serve as a service contact for control floats, alarms, and standard catalog control panels.
• Maintain customer contact and case records using incident tracking software.
• Generate reports as requested.
• Distribute documentation to customers as needed.
• Collaborate with various functional areas such as sales, engineering, marketing, manufacturing, and operations.

Qualifications

• Exceptional communication skills.
• Strong knowledge of product offerings.
• Ability to work effectively as a team player.
• Comfort using computers and software to perform job tasks and configure control panels.
• Ability to read electrical schematics and wiring diagrams.
• Experience with component testing, electrical troubleshooting, and signal tracing.
• Familiarity with AutoCAD Electrical (preferred/beneficial).

Requirements

• Monday – Friday 8:00 am – 5:00 pm.

Benefits

• Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• Robust benefits package including health, life, short-term and long-term disability insurance.
• Dental and vision programs.
• Other benefit options available.

Company Description

At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving.

Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!