athenahealth

We provide network-enabled services, mobile apps, and data-driven insights to hospitals and medical organizations.

Lead UX Researcher

Full TimeRemoteTeam 5,001-10,000Since 1997H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

22 days ago

Salary

$112K - $190K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Independently conduct user research studies with methods such as usability testing, concept resonance testing, in-depth interviews, and diary studies • Craft strong and visually compelling research readouts that synthesize actionable insights for a variety of stakeholders • Help inform epocrates product strategy by connecting individual projects to larger themes and opportunities • Coordinate and run multi-phase research initiatives that move from discovery through to design testing and evaluation, and that involve various internal stakeholders • Collaborate with stakeholders on communications that resonate with users • Assist with recruitment, scheduling and incentive distribution for user interviews or diary studies using provided platforms • Help communicate user research to the wider org through recurring touchpoints and share outs (e.g., newsletters, updates) • Help maintain and expand the epocrates UX Research repository

Job Requirements

  • 5+ Years experience as a Research/Human Factors professional
  • Thorough understanding of core user research methods such as usability testing, concept resonance testing, in-depth interviews, and diary studies
  • Proven experience conducting user research studies independently
  • Strong qualitative analysis skills (e.g., transcript coding, theme mapping, etc.)
  • Familiarity with key toolsets of user research such as recruitment and testing platforms; experience with research repositories is a plus
  • Proven experience of helping run collaborative stakeholder workshops
  • Strong team player and partner dynamic
  • Proven ability to manage multiple projects while maintaining clear timelines
  • Engaging presentation skills, both written and oral
  • Experience working closely with UX design teams to iteratively test & validate design
  • Understanding of accessibility principles and a record of accomplishment in delivering inclusive design
  • Research and strategy experience related to AI-based products and solutions
  • Experience with healthcare or health tech is a major plus
  • Experience with news media and publishing is a major plus

Benefits

  • health and financial benefits
  • commuter support
  • employee assistance programs
  • tuition assistance
  • employee resource groups
  • collaborative workspaces
  • flexibility for work-life balance
  • company culture based on learning
  • support of an engaged team
  • inclusive environment

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