athenahealth
We provide network-enabled services, mobile apps, and data-driven insights to hospitals and medical organizations.
Lead UX Researcher
Location
United States
Posted
22 days ago
Salary
$112K - $190K / year
Bachelor Degree5 yrs expEnglish
Job Description
• Independently conduct user research studies with methods such as usability testing, concept resonance testing, in-depth interviews, and diary studies
• Craft strong and visually compelling research readouts that synthesize actionable insights for a variety of stakeholders
• Help inform epocrates product strategy by connecting individual projects to larger themes and opportunities
• Coordinate and run multi-phase research initiatives that move from discovery through to design testing and evaluation, and that involve various internal stakeholders
• Collaborate with stakeholders on communications that resonate with users
• Assist with recruitment, scheduling and incentive distribution for user interviews or diary studies using provided platforms
• Help communicate user research to the wider org through recurring touchpoints and share outs (e.g., newsletters, updates)
• Help maintain and expand the epocrates UX Research repository
Job Requirements
- 5+ Years experience as a Research/Human Factors professional
- Thorough understanding of core user research methods such as usability testing, concept resonance testing, in-depth interviews, and diary studies
- Proven experience conducting user research studies independently
- Strong qualitative analysis skills (e.g., transcript coding, theme mapping, etc.)
- Familiarity with key toolsets of user research such as recruitment and testing platforms; experience with research repositories is a plus
- Proven experience of helping run collaborative stakeholder workshops
- Strong team player and partner dynamic
- Proven ability to manage multiple projects while maintaining clear timelines
- Engaging presentation skills, both written and oral
- Experience working closely with UX design teams to iteratively test & validate design
- Understanding of accessibility principles and a record of accomplishment in delivering inclusive design
- Research and strategy experience related to AI-based products and solutions
- Experience with healthcare or health tech is a major plus
- Experience with news media and publishing is a major plus
Benefits
- health and financial benefits
- commuter support
- employee assistance programs
- tuition assistance
- employee resource groups
- collaborative workspaces
- flexibility for work-life balance
- company culture based on learning
- support of an engaged team
- inclusive environment