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Role Description

This is a remote opportunity; however you must be in the WNY area!

Join American Coradius International LLC: A Leading Collections Agency.

At American Coradius International LLC (ACI), we pride ourselves on being a reputable, compliance-driven collections agency. Our fun and positive work environment, competitive compensation and benefits package, and abundant growth opportunities make us stand out. With an A+ rating from the Better Business Bureau, we have been exceeding expectations one customer at a time since 1989!

Must be experienced in making outbound calls, ability to negotiate for payment arrangements and skip trace.

We're looking for motivated, hardworking individuals who are dependable, have a strong work ethic and a great customer service attitude.

Essential Duties and Responsibilities:

• Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances.
• Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account.
• Utilizes all available skip tracing tools to establish contact with customers to arrange payment.
• Review and monitor customer accounts daily to mitigate losses.
• Take action on accounts needing additional attention under manager approval.
• Ensure all company policies, procedures, and laws applicable to the position are maintained.
• ALL employees are required to be on camera while working from a remote environment.
• Other duties as required.

Qualifications

• High School Diploma required.
• At least 2 years call center/customer service experience required.
• Proven ability to multi-task and work in a demanding environment.
• Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections.
• Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar.
• Active listening skills and an ability to influence others.
• Proficient computer skills using Zoom, Microsoft Word and Excel.
• Ability to embrace a team environment and a culture of continuous improvement.
• MUST have a smart phone with the ability to download applications for remote work purposes.

Requirements

• Sedentary position requires sitting 80% of the time.
• ALL employees are required to be on camera while working from a remote environment.
• Dual hand dexterity/repetitive use of hands 80% of the time (typing on computer and dialing phone).
• Ability to speak proper English grammar and use proper telephone etiquette.
• Ability to hear.
• Simple/light grasping required of both hands 80% of the time.
• Typical noise level for work environment (moderate noise).
• Close vision required (clear vision on 15 inch or larger computer monitors).

Benefits

• MONTHLY BONUSES!!!
• 401(k) matching.
• Dental insurance.
• Health insurance.
• Paid sick time.
• Paid time off.
• Paid training.
• Vision insurance.

Company Description

ACI is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $17.00- $17.50 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors.

ACI is an Equal Opportunity Employer.