Pearson is the world’s learning company. We help people of all ages acquire the knowledge and skills they need to be successful in their work and careers. We believe that everyone should be able to keep learning, every day and in every way, throughout their lives. We foster a work environment that’s inclusive as well as diverse, where our people can be themselves. Every idea and perspective are valued so that our products reflect the people we serve.
Customer Success Manager
Location
United States
Posted
1 day ago
Salary
$55K - $70K / year
No structured requirement data.
Job Description
Role Description
We are seeking a proactive and empathetic Customer Success Manager (CSM), Certiport to ensure the success of our K – 12 school district customers throughout their journey with Certiport. The CSM will be responsible for guiding new customers through our onboarding process and ensuring that clients are achieving their goals throughout their customer journey. As a CSM, you will work cross-functionally with Sales, Sales Operations, Product, and Support teams to deliver a high-impact customer experience.
This role is ideal for someone passionate about education and technology who excels in client engagement, cross-functional coordination, and continuous improvement. You will be a trusted partner to our clients—helping them unlock value, navigate change, and realize success from day one.
Key Responsibilities
- Lead and execute the end-to-end onboarding process for new school districts.
- Set clear expectations, timelines, and deliverables with customers to ensure a smooth rollout of the Certiport platform and products to ensure customer goals are met.
- Develop and manage structured success plans that support customers at each phase of their lifecycle.
- Serve as the primary point of contact post-sale, leading onboarding and implementation while ensuring customers are set up for success throughout their journey.
- Act as the voice of the customer with internal teams.
- Monitor usage patterns, satisfaction metrics, and engagement signals to proactively address risks, provide first-line technical support, and ensure successful outcomes.
- Partner with Sales to support renewals, expansions, and account growth.
Qualifications
- Bachelor’s degree in Education, Business, or related field required.
- 3–5 years of experience in customer success, client services, or account management—preferably in the EdTech, SaaS, or education sectors.
- Experience supporting K–12, higher education, or corporate learning environments a plus.
Skills & Attributes
- Exceptional communication and interpersonal skills with a strong client-first mentality.
- Demonstrated ability to manage multiple projects and customer relationships simultaneously.
- High proficiency in CRM and customer success platforms (e.g., Salesforce).
- Comfort with technology platforms and willingness to learn new tools quickly.
- A proactive, problem-solving mindset and the ability to manage multiple priorities with composure.
- Technologically fluent and quick to learn new platforms and systems.
- A curious and positive intent mindset with an eagerness to explore, learn, and understand.
Compensation
Compensation at Pearson is influenced by factors including skill set, experience, and location. The full-time salary range for this role is $55,000 - $70,000 annually. This position is eligible for Pearson’s annual incentive program.
Application Information
Applications will be accepted through March 31, 2026. This window may be extended depending on business needs.
Job Requirements
- Bachelor’s degree in Education, Business, or related field required.
- 3–5 years of experience in customer success, client services, or account management—preferably in the EdTech, SaaS, or education sectors.
- Experience supporting K–12, higher education, or corporate learning environments a plus.
- Skills & Attributes
- Exceptional communication and interpersonal skills with a strong client-first mentality.
- Demonstrated ability to manage multiple projects and customer relationships simultaneously.
- High proficiency in CRM and customer success platforms (e.g., Salesforce).
- Comfort with technology platforms and willingness to learn new tools quickly.
- A proactive, problem-solving mindset and the ability to manage multiple priorities with composure.
- Technologically fluent and quick to learn new platforms and systems.
- A curious and positive intent mindset with an eagerness to explore, learn, and understand.
- Compensation
- Compensation at Pearson is influenced by factors including skill set, experience, and location. The full-time salary range for this role is $55,000 - $70,000 annually. This position is eligible for Pearson’s annual incentive program.
- Application Information
- Applications will be accepted through March 31, 2026. This window may be extended depending on business needs.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
The Integration Specialist-Nurse Educator provides expert nursing domain services to clients, focusing on integrating ATI products across the client lifecycle while managing KPIs to meet retention and revenue targets. This role involves reviewing usage data to recommend active learning strategies and policy changes aimed at improving client outcomes and ensuring goal achievement through ongoing services and engaging webinars.
The role involves building strong client relationships and delivering exceptional customer experiences. Agents will participate in weekly training calls to continuously sharpen their professional skills.
The primary duties involve leading, motivating, and developing a team of insurance professionals while fostering accountability and professional growth. Responsibilities also include leveraging digital tools, building client relationships, and executing sales strategies to support team success.
The role involves connecting with individuals to understand their insurance needs, explaining policy options clearly, and preparing customized insurance solutions. Responsibilities also include developing long-term client relationships and accurately tracking all sales activity.
