This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Ditto is at an inflection point. As we scale to meet the demands of our enterprise customers, we need experienced Site Reliability Engineers to ensure our infrastructure delivers enterprise-grade reliability. This is a unique opportunity to join a specialized team focused on observability, system reliability, and operational excellence for our cutting-edge, edge-to-cloud, database technology.

As a Site Reliability Engineer, you will play a crucial role in ensuring the reliability, performance, and scalability of Ditto's cloud infrastructure. You'll collaborate with product engineering teams to improve system resilience, lead and develop incident management processes, and build observability solutions for our unique distributed architecture.

• Develop and maintain observability solutions using platforms like Datadog, Prometheus, and Grafana
• Take a leading role in incident management, including coordinating response efforts, troubleshooting issues, and identifying follow-up actions
• Partner with product engineering teams to architect reliable systems, recover from incidents, and learn from mistakes
• Work with teams to implement and maintain SLOs, monitoring, and alerting strategies that ensure reliability at scale
• Design and implement automation and support tooling to improve system resilience, maintain operational safety, and reduce operational overhead
• Lead the development and maintenance of runbooks, alert definitions, and incident response procedures
• Participate in on-call rotations to provide 24/7 support for critical production systems

Qualifications

• 4+ years of experience in Site Reliability Engineering or similar DevOps roles focused on system reliability and incident management
• 2+ years of hands-on experience architecting applications for Kubernetes, and managing Kubernetes infrastructure
• Strong experience with modern monitoring stacks including Prometheus, Grafana, and Datadog
• Experience in at least one systems programming language, such as Go, Rust, C, or Java
• Expertise with Infrastructure as Code tools, like Terraform and Helm
• Expertise with at least one major cloud service provider (AWS, GCP, Azure)
• Strong communication skills, with the ability to lead incident response and effectively collaborate across teams
• Willingness and experience engaging with on-call rotations and emergency response procedures
• A high degree of agency and bias towards action. Identify problems and work autonomously to solve them
• Excellent problem-solving skills and a methodical approach to troubleshooting complex issues

Requirements

• Experience building multi-tenant, multi-cloud SaaS/DBaaS Platforms
• Knowledge of edge computing or mesh networking
• Experience instrumenting advanced observability practices (tracing, profiling) in distributed systems
• Experience working with globally distributed teams
• Proven experience in project management

Benefits

• Competitive salaries and meaningful equity
• Health, dental, vision, life, and disability insurance in the US
• 401(k) and flexible spending accounts in the US
• Private healthcare through Vitality and a pension plan in the UK
• Equitable benefits and coverage for team members elsewhere in the world
• Flexible time off for all employees
• Access to Atlanta and San Francisco offices for remote workers

Equal Opportunity Employer

Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.