• Define, operationalize, and continuously refine the company’s growth strategy across employer-sponsored pharmacy and benefits administration markets • Collaborate with Sales, Product, and Marketing to translate go-to-market strategies into scalable processes and repeatable playbooks that drive adoption and revenue growth • Lead initiatives that improve market positioning, customer engagement, and solution differentiation in a competitive PBM and benefits landscape • Partner with Finance and Product teams to model ROI, business cases, and financial outcomes of growth initiatives • Ensure alignment between commercial strategy, client operations, and implementation functions to deliver a consistent employer experience • Design and implement external-facing business processes that support the delivery of PBM and benefits administration services directly to employers • Build standardized workflows for client onboarding, pricing, contracting, benefit setup, and ongoing account management • Apply process design methodologies to ensure scalability, compliance, and operational efficiency • Partner with technology teams to automate key functions and improve data integrity, visibility, and reporting accuracy • Continuously assess and refine enterprise processes to enhance speed to market and client satisfaction • Collaborate with Marketing and Product leaders to refine value propositions, service offerings, and differentiators for the employer market • Define go-to-market readiness criteria for new products and services, ensuring alignment across operational, compliance, and client service teams • Lead cross-functional launch plans, coordinating timelines, enablement materials, and communication strategies • Establish a framework for performance tracking across all GTM initiatives, including pipeline conversion, client activation, and retention metrics • Develop and manage Key Performance Indicators (KPIs) and dashboards to track progress against enterprise goals, growth targets, and project milestones • Implement governance processes for ongoing performance reporting and accountability across departments • Present executive-level insights on strategic initiatives, identifying risks, dependencies, and opportunities for acceleration • Foster a data-driven culture of continuous improvement and transparency across business units • Lead, mentor, and empower teams in growth operations, process design, and enablement • Promote collaboration across Sales, Operations, Product, and Client Success to ensure alignment and operational readiness • Serve as a trusted advisor to senior leadership, providing actionable insights to guide strategic decision-making.